Privacy Notice

Who we are

This website, kitcheninstallersuk.co.uk, is operated by S&K Group Holdings Ltd (company number 16703925, Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG), which is the data controller for personal information collected through the website, including its forms, the guide-price tool, live chat and analytics.

When you ask for a survey visit or a quote, we pass your enquiry to S&K Property Investments and Improvement Ltd (company number 16932889, Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG), which trades as Kitchen Installers UK. It is a separate controller for the information it uses to arrange your survey, quote for, contract and carry out your work, and for your customer records.

Questions about this notice or your information: email info@kitcheninstallersuk.co.uk or write to the address above.

What information we collect

Enquiry and quote forms: your name, phone number, email address, the property postcode, the type of work, and anything you write in the message box.
Guide-price tool: your answers about the kitchen (type of job, size, layout, worktop choice, extra work, whether you have bought the kitchen, timescale), the guide price shown, plus the contact details above.
Live chat and WhatsApp: the messages you send and any details you give us, such as your name and email.
Calls and emails: what you tell us when you contact us.
Customers: the property address, access arrangements, kitchen plans and delivery notes, project decisions, photographs of the work, payments and correspondence.
Technical information: if you accept analytics cookies, information about how you use the site (pages viewed, device and browser type, approximate location). Our hosting and form providers also process IP addresses for security.

How and why we use it

To reply to your enquiry, send your guide price, arrange a survey visit and prepare a quote. The lawful basis is taking steps at your request before entering into a contract.
To carry out and manage your kitchen installation, including arranging the fitters, trades, suppliers and any approvals. The lawful basis is performance of our contract with you.
To keep records for accounting, tax, building regulations, electrical and gas certification, and legal claims. The lawful basis is legal obligation and our legitimate interests in defending our position.
To understand how the website is used and improve it, only if you accept analytics cookies. The lawful basis is your consent, which you can withdraw at any time.
To keep the website and forms secure and free from spam. The lawful basis is our legitimate interests.

We do not sell your information, and we do not pass your enquiry to other companies to sell to you.

Who we share it with

Tradespeople and professionals working on your project under our management, such as kitchen fitters, electricians, Gas Safe registered engineers, plumbers, tilers, stone worktop fabricators and, for knock-throughs, structural engineers, only as far as they need it to do the job.
Kitchen suppliers, where we order your kitchen or report missing or damaged parts on your behalf.
Councils, approval bodies and certification schemes, such as building control, building standards or an electrical competent person scheme, where the work needs approval or notification.
Service providers who process information for us: Web3Forms (form delivery), tawk.to (live chat), Netlify (website hosting), Google (analytics, only with your consent), our email provider and, if you message us on WhatsApp, Meta.
Other companies in the S&K Group where needed to run your enquiry or contract, and our professional advisers, insurers and, if the law requires it, the authorities.

Some of these providers process information outside the UK, including in the United States. Where they do, transfers rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

How long we keep it

Enquiries and guide-price requests that do not go ahead: up to 24 months from your last contact.
Customer and project records: six years after the work is completed, or longer where needed for a legal claim.
Live chat transcripts: up to 24 months.
Analytics data: up to 14 months.

Your rights

Under UK data protection law you have the right to access your information, have it corrected, ask for it to be deleted, restrict or object to how we use it, ask for a copy in a portable format, and withdraw consent where we rely on it. To use any of these rights, contact us at the email above. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Cookies

See our cookie policy for the cookies we use and how to change your choice.

Changes to this notice

We update this notice when we change how we use information, for example if we add a new tool to the website. The date at the top shows when it last changed.